Bronze Level Service Plans are the most economical solution for those desiring coverage and reliability from their UPS,
and for those who need to balance risk management and budget consciousness 

• Next Day Emergency Response Provides priority response time to your emergency
  service calls 5 days a week during normal business hours. 
• UPS Preventive Maintenance Visit Provides one Preventive Maintenance Visit of the UPS
  electronics ensuring optimal system performance, scheduled on a 8/5 basis. 
• Battery Preventive Maintenance Visit Provides one annual inspection of your Battery System’s
  health assuring you maximum uptime, scheduled on an 8/5 basis.

Silver Level Service Plans are an affordable option for those requiring increased responsiveness
and protection against unexpected repair costs with the addition of 8/5 repairs. 

• 8/5 Corrective Maintenance Coverage Provides full corrective maintenance and includes repair materials, labour
  and related expenses for the repair of unexpected failures in the UPS electronics, scheduled at your convenience. 
• 8hr Response Coverage Guarantee Provides 8hr Response to your critical service call.
  We offer 4 hour Response Time upgrades in many locations. 8/5 call-outs and labour included.
• UPS Preventive Maintenance Visit Provides two Preventive Maintenance Visits of the UPS
  electronics ensuring optimal system performance, scheduled on an 8/5 basis. 
• Battery Preventive Maintenance Visit Provides one annual inspection of your Battery System’s
  health assuring you maximum uptime, scheduled on a 8/5 basis.

Gold Level Service Plans include 24/7 support and increased preventive 
maintenance service to provide early detection of problems. 

• 24/7 Corrective Maintenance Coverage Provides for full corrective maintenance and includes repair materials, labour
  and related expenses for the repair of unexpected failures in the UPS electronics, scheduled at your convenience. 
• 4hr Response Coverage Guarantee Provides 4hr response to your critical service call.
  We offer 2 hour Response Time upgrades in many locations. 24/7 call-outs, parts and labour included. Batteries and consumables excluded.
• UPS Preventive Maintenance Visit Provides two Preventive Maintenance Visit of the UPS
  electronics, ensuring optimal system performance, scheduled at your convenience.  
• Battery Preventive Maintenance Visit Provides two inspections of your Battery System’s
  health assuring you maximum uptime, scheduled at your convenience.

Platinum Level Service Plans are our premier service level, designed with our mission critical customers
in mine who demand frequent preventive maintenance and high-level customer support. 

• 24/7 Corrective Maintenance Coverage Provides full corrective maintenance and includes repair materials, labour
  and related expenses for the repair of unexpected failures in the UPS electronics, scheduled at your convenience. 
• 2hr Response Coverage Guarantee Provides 2hr response to your critical service call.
  24/7 call-outs, parts, labour, batteries and consumables included.
• UPS Preventive Maintenance Visit Provides four Preventive Maintenance Visits of the UPS
  electronics, ensuring optimal system performance, all scheduled at your convenience.  
• Battery Preventive Maintenance Visit Provides four inspections of your Battery System’s
  health assuring you maximum uptime, all scheduled at your convenience.